Refund policy

Last Updated: June 2026

At Aquess.site, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

We offer a 30-day return period from the date your order is delivered. If 30 days have passed since delivery, unfortunately we cannot offer a refund or exchange.

Eligibility for Returns

To qualify for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging whenever possible.
Proof of purchase must be provided.
The return request must be submitted within 30 days of delivery.

Non-Returnable Items

The following items may not be eligible for return:

Items showing signs of use or damage caused by the customer.
Products returned without authorization.
Products missing essential components.

Damaged or Defective Products

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include photographs of the issue so our team can investigate and provide a suitable resolution.

Refund Process

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days.

Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your credit card provider.
Contact your bank regarding processing times.

If the issue remains unresolved, please contact support@Aquess.site.

Exchanges

We may offer replacements for defective or damaged products when appropriate.

Return Shipping

Customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect.